Returns & Refunds Policy

We want you to love your order! Because our products are made to order specifically for each customer, we are unable to accept returns or exchanges for change of mind, incorrect sizing, or other customer ordering errors. However, if your order arrives damaged, defective, misprinted, or incorrect, we’ll be happy to help make it right.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.

When contacting us, please include:

• Your name and order number

• A description of the issue

• Clear photos showing the item and the problem

• A photo of the packaging or shipping label, if applicable

Once we receive this information, we’ll review the issue and work with our fulfillment partner to determine the appropriate resolution.

For eligible claims, we may offer a replacement at no additional cost or a refund, depending on the circumstances.

Please do not return a damaged or defective product unless we specifically instruct you to do so.

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for:

• Change of mind

• Ordering the wrong product

• Ordering the wrong size or color

• Personal preference

• Items that fit differently than expected when the correct size was produced

• Incorrect or incomplete information provided when placing the order

Please carefully review product descriptions, sizing information, colors, and your order details before completing your purchase.

If we made a mistake with your order or the product arrived damaged or defective, please contact us so we can help.

Refunds

Refunds are available for eligible damaged, defective, misprinted, or incorrect products when a replacement is not appropriate or a refund is otherwise approved.

If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued. Processing times vary depending on the financial institution.

Original shipping charges are generally non-refundable unless the refund is being issued because of a qualifying production or fulfillment issue.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible with your order number.

We’ll review the tracking information and work with our fulfillment and shipping partners to investigate the shipment.

If the package is confirmed to be lost in transit and qualifies for a replacement or refund under our fulfillment partner’s policies, we’ll work with you to provide an appropriate resolution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around your property and any secure delivery locations.

• Check with members of your household.

• Check with neighbors who may have accepted the package.

• Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact us and we’ll do our best to assist you.

Please note that we cannot guarantee a refund or replacement for packages confirmed as successfully delivered to the shipping address provided at checkout.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has been shipped.

We are not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided at checkout.

If an order is returned to the sender or requires reshipment because of an incorrect address, additional shipping or production charges may apply.

Order Cancellations & Changes

Because our products are made to order, production may begin shortly after your purchase is completed.

If you need to cancel your order or make a change, please contact us as soon as possible. We’ll do our best to accommodate your request, but cancellations and changes are not guaranteed once an order has entered production.

Once production has begun, we may be unable to cancel the order, change the product, change the size or color, or modify other order details.

Color & Print Variations

Please keep in mind that colors may appear slightly different in person than they do on your computer, phone, or tablet due to differences in screen settings and manufacturing processes.

Minor variations in color, print placement, or appearance that are considered normal within the printing and manufacturing process are not considered defects.

However, if you believe your item has a significant printing or manufacturing problem, please contact us with photos so we can review it.

How to Contact Us

If there is a problem with your order, please contact us through the contact information provided on our website.

Please include your order number and any relevant photos so we can assist you as quickly as possible.

We reserve the right to review each request individually and determine whether an order qualifies for a replacement or refund in accordance with this policy.

Thank you for supporting our shop!