Shipping Policy

Thank you for shopping with us! We’re excited to get your order into your hands. Please review the information below regarding order processing, shipping, tracking, and delivery.

Made-to-Order Products

Many of our products are made especially for you after your order is placed. Because items are produced on demand, please allow time for both production and shipping when estimating when your order will arrive.

Production and shipping times may vary depending on the product, fulfillment location, destination, order volume, and other factors.

Please note that estimated delivery dates are estimates and are not guaranteed.

Processing & Production Times

Once your order is placed, it is sent to one of our fulfillment partners for production.

Production times vary depending on the type of product and the fulfillment provider producing it. Most orders are produced within several business days, but production may take longer during holidays, periods of high order volume, or other unforeseen circumstances.

Production time is separate from shipping time.

Once an item has completed production and ships, you will receive tracking information when available.

Shipping Times

Shipping times vary based on several factors, including:

• The product ordered

• The fulfillment location

• Your delivery address

• The shipping method available for the product

• The shipping carrier

• Carrier delays, weather, holidays, and other circumstances outside our control

Any delivery dates or shipping estimates displayed during checkout are estimates and should not be considered guaranteed delivery dates.

Multiple Items & Separate Packages

We offer a variety of products that may be produced by different fulfillment providers or at different fulfillment locations.

If you purchase multiple products in the same order, your items may be produced and shipped separately.

This means:

• Your order may arrive in multiple packages.

• Packages may arrive on different days.

• You may receive more than one tracking number.

• One item may arrive before another item from the same order.

Please don’t be concerned if only part of your order arrives first. The remaining items may still be in production or in transit.

Shipping Costs

Shipping costs are calculated based on the products in your order, delivery destination, and applicable shipping rates.

Because products may be fulfilled and shipped separately, shipping charges may vary when an order contains multiple products.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Tracking Your Order

When tracking information is available, you’ll receive a shipping confirmation with your tracking details after your order has shipped.

If your order contains products shipped separately, you may receive multiple shipping confirmations and tracking numbers.

Please allow time for the carrier’s tracking system to update after you receive your tracking information.

Shipping Address

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We’ll do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered production or been shipped.

We are not responsible for orders that are delayed, returned, lost, or delivered incorrectly because an incorrect or incomplete shipping address was provided by the customer.

Additional charges may apply if an order needs to be reproduced or reshipped due to an incorrect address provided at checkout.

Delayed Shipments

Occasionally, orders may experience delays due to circumstances outside our control, including carrier delays, severe weather, holidays, high order volumes, customs processing, or other transportation disruptions.

Once an order has been transferred to the shipping carrier, delivery times are largely controlled by the carrier.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us so we can review the situation.

Lost Packages

If you believe your package has been lost in transit, please contact us with your order number and tracking information.

We’ll review the shipment and, when appropriate, work with our fulfillment and shipping partners to investigate the issue.

If the package is confirmed to be lost and qualifies for a replacement or refund under our policies, we’ll work with you to provide an appropriate resolution.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please:

• Check around your property and any secure delivery locations.

• Check with other members of your household.

• Check with neighbors who may have accepted the package.

• Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, please contact us and we’ll do our best to assist you.

Please note that we cannot guarantee a replacement or refund for packages that the shipping carrier confirms were successfully delivered to the address provided at checkout.

International Shipping

If international shipping is available for your order, delivery times will vary depending on the destination and fulfillment location.

International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or fees charged by their country.

Customs processing may also cause delivery delays that are outside our control.

Holidays & High-Volume Periods

Production and shipping may take longer during holidays, promotional periods, new product releases, or other periods of unusually high order volume.

If you’re purchasing an item for a holiday, birthday, or other special occasion, we strongly recommend ordering well in advance.

We cannot guarantee delivery by a particular date unless expressly stated otherwise.

Questions About Your Shipment

If you have questions or concerns about your order, please contact us through the contact information provided on our website.

When contacting us, please include your name and order number so we can assist you as quickly as possible.

Thank you for your patience and for supporting our shop!